Q: How do I check the status of my order?
A: Upon placing your order, please allow 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. You can then track your order by using the link provided in the email.
Q: How long does shipping take?
A: Please allow up to 3-5 business days for your order to process, and an additional 2-3 days to be shipped out. For domestic orders in the United States, it will normally take about 7-16 days depending on your state.
Q: Why does shipping take so long?
A: Our products are one of a kind and some products may be in high demand. Depending on the time of the year there could be slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: Do you ship Internationally?
A: Not at this time but we are considering this in the future!
Q: Is your website secure with my personal information?
A: Absolutely! We ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Go to your cart and fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does (Your Website) provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or ordered the wrong product, contact us immediately! We do all we can to ensure your best shopping experience. Retail products may be returned unopened, in new and unused condition, and within 14 days of purchase, for a full refund (buyer responsible for shipping costs) and image proof sent with request for any items that may have been damaged in shipping. You can simply contact us at customerservice@riseupdesignsllc.com and we'll get it addressed!
Note: Damaged or used products may not be returned. Therefore, please ensure any returns are properly packaged prior to shipping.
